FREQUENTLY ASKED QUESTION
Ordering
You may fill out the form on Contact Us page.
Unfortunately we are unable to cancel or amend any orders once they have been placed.
All the shoes that we have available are on our website and can be added to the shopping bag. If you’re unable to add a pair to your shopping bag after selecting the size then it means that this item is currently not in stock.
Please check out our official outlets and a list of authorised retailers on Find a Stockist
Delivery
Typically within 2-4 working days (when ordered before 10:00am). Or sooner when you opt for same day delivery.
Yes, simply click on the 'track your order' link in the confirmation email you've received.
West Malaysia delivery cost is RM10.00 - free on orders over RM 300.
East Malaysia delivery cost is RM 35.00 - free on orders over RM 600.
Please check the Delivery Fee Options here.
The precise timing of a delivery cannot be specified. The carrier will strieve to make deliveries happen between 9am-10pm. For more information, please visit Delivery Optionshere.
Yes; just add the appropriate details during the checkout process. Once the order has been shipped, we're unable to change the address.
International shipment options are currently not available on Fitflop.com.my. We can only deliver to addresses located in Singapore.
Returns & Refunds
Return delivery fee will be borne by the buyer.
Sorry the Delivery Fee will incur for all delivered orders. Returns initiated by buyers after successful delivery are not eligible for shipping fee refund.
An email will be sent to confirm your refund is in process. Please allow up to 10 days. We will refund the amount paid for the item to the original payment method.
You can return your purchase for a refund within 14 days from the date you receive your order. Returned items must be unworn, in the original condition you received from us, and accompanied by original shoes box. Please refer to our Returns Policy for more information.
If you’re in doubt that you’ve been sold the genuine article, then please get in touch and we can verify whether or not you have bought your shoes from an authorised retailer. For more information please refer to our Counterfeit Information or contact us here.
If you bought your shoes from FitFlop.com.my, please read our Returns policy. If not, please return them to the store you bought them from. Each retailer has a slightly different policy, so check with them first. If your item is faulty, please fill up the contact us form here.
We offer fantastic prices on our clearance lines and they are not eligible for free returns. This does not affect your statutory rights.
Sometimes things can go wrong, and we will do our best to put it right. Please fill up the contact us form here.
Caring For Your Shoes
We do not currently sell replacement insoles or laces.
We do not offer resoling or repair services for any of our shoes. This is because our footwear design means that the midsole and outsole are very strongly bonded together, and so it’s not possible to repair or replace them without damaging the footwear.
The uppers on our footwear can be cleaned and protected with any product* that is designed for use on the upper material (e.g. a product designed for leather may not be suitable for suede/nubuck). Please follow the product’s directions carefully. For the best results we advise that spills and stains are treated as quickly as possible.
*Please note that the use of a cleaner/water repellent/protector may change the colour of the leather, suede, nubuck or other materials and we recommend that you test a small inconspicuous area before applying product to the whole shoe. In addition, we can make no guarantee that use of such a product will restore your shoes to their original condition or won’t alter them in some way. For example, some materials, such as suede, nubuck and canvas, are particularly tricky to clean – so ultimately, the only way to ensure they stay pristine is to prevent them from getting dirty or wet.
Technology & Foot Health
We recommend our footwear for daily walking/strolling/non-sport use.
We believe FitFlop footwear is best worn as nature intended (socks or bare feet), however, we suggest you bring it to the attention of your podiatrist and follow their advice. Please remember that any additional feature may alter the way that your shoes behave and feel.
If you have any health concerns which you suspect may be aggravated by wearing FitFlop shoes, and/or experience any discomfort as a result of wearing them, then we advise you to consult a medical practitioner before starting or continuing to wear your shoes.
